Frequently Asked Questions                            

Why rent from an AIRCO company?
The AIRCO logo identifies a company who cares about safety and professionalism. Not every company can be an AIRCO member. In order to qualify for AIRCO membership, a moonwalk rental company must:

ü      Carry insurance on their equipment

ü      Deliver and install your rental equipment

ü      Review training and safety procedures with a responsible adult who will be watching the inflatable

ü      Adhere to industry and local governmental standards for securing the inflatable

ü      Follow the certification or inspection procedures for your state (if there are any)

ü      Give great customer service.

AIRCO members are deeply committed professionals who take pride in delivering the fun for your event. You can feel confident in booking an inflatable from an AIRCO member. For more information, please visit http://www.a-irco.org/content/view/61/47/

What is SIOTO? (SAFE INFLATABLE OPERATOR TRAINING ORGANIZATION)
As a consumer using an inflatable for any event from backyard birthdays to school carnivals or company picnics and practically any event you deserve the right to find qualified and dedicated operators who are safety conscious with a strong commitment to bring you a safe enjoyable experience.  SIOTO is dedicated to industry standard training and the rental operators displaying these seals have proven their commitment by accepting these standards as their way of safe operations in the inflatable party rental industry. SIOTO is very unique and differs from many other organizations in that we do not simply ask our members to operate safely; we actually train them in safe operating procedures through a series of safety courses.  Don't settle for less; settle for the best that your operator can offer.  Choose a SIOTO certified operator and you'll be choosing a professional. Please visit http://www.sioto.org/consumers.htm

How far in advance should I make my reservations?
Please make your reservations as soon as possible. Bounce house units are very popular and sometimes we are booked weeks and even months in advance. Price quotes are not reservation guarantees.

Cancellation Policy:
You may cancel at any time up until delivery with no penalty.Once we begin setting up, payment is required in full.

When is payment due?
Payment in cash check or money order is due on delivery of the bounce house. If you wish to pay using your credit card, we do accept PayPal payments. Please make a reservation with us first before paying through PayPal.

How much room is needed for a bounce house and what surfaces
can the bounce house be set up on?
You will need to provide a level area of about 17 x 17 with an overhead clearance of 17 feet for our units. The unit can be set up on grass or cement or indoor, please let us know if it will be set up on cement or indoors so that we can provide the proper anchoring.

Do you set up in parks?
Yes. We can also provide a generator if you are not able to reserve the pavilion at a small additional fee. 

What kind of power is required?
The bounce house site must be within 100 feet of a dedicated 20 amp circuit. The blower uses as much electricity as an indoor fan once the bouncer is fully inflated.

Do you deliver and set up the bounce houses?
Yes. We deliver and set up all bounce house units and insure that they are clean before your party starts. We also insure that the units are in good working condition as we test the units for safety after set up.

Are bounce houses safe?
Absolutely! As long as all the rules outlined on the operating procedures page of your rental contract are followed, and the unit is supervised at all times, they are very safe.

What if it is rainy or windy?
Jumparoo Inflatables reserves the right to cancel a reservation due to heavy rains or high winds (over 25 mph). There is no penalty to the renter. We will call you on the morning of your party to confirm your reservation, at that time you have the option of canceling your order. Once the unit delivered, if weather conditions worsen, there will be no refunds.

Are you insured?
Although, not required by the State of Alabama, we are insured. However, it only covers injuries due to our negligence; it does not cover any injuries due to rough play, flips, or improper supervision.

Can we pick up from you? Absolutely not! All setups are done by trained Jumparoo Inflatable employees. Inflatables weigh from 250 to 500 lbs and should be installed by a trained professional. Injuries can occur if set up improperly. If you choose to pick up from company "X", insist on an on-site demonstration. Never accept anything less. Written instruction isn't sufficient training. The safety of the kids must be your first priority. At Jumparoo Inflatables, it's ours!

 Don't be mislead by companies who will charge you separate fees for delivery and setup. With us delivery and set up are all included in one low price Units returned dirty or improperly rolled may incur additional fees or penalties. Relax and let Jumparoo take care of all of that for you. After all, safety of your child and guest and the convenience of delivery is worth a few dollars more.

AVOID CATASTROPHE (Don’t skimp on safety!)

Headaches of transportation The backache of heavy weights? Avoid potential injuries Avoid possible catastrophes Let the Pro’s at Jumparoo DO IT!

I am not sure if it will fit in my yard, would you mind checking it out? We'd be delighted! In the local area, we offer this service, FREE OF CHARGE. Please select a spot clear of fire ants, doggie droppings and sharp pine cones.

Can you set up indoors? Yes, provided that the space is 17x17x17 and the building has adequate electrical outlets.

Why do you charge more for church and corporate events?  Public events may number from hundreds to thousands of kids, increasing our insurance risk. Our insurer requires us to charge a little bit more to cover this risk. We apologize for the inconvenience. Attendants can be provided by request.

Why don't you post your church and corporate prices? We tailor our equipment and services to meet the specific requirements of the event. To thank our valued repeat customers we have many partnership programs to reduce your event cost. Prices are available upon request.

 How far will you deliver? We will travel approximately within 35 miles of Enterprise. This area includes Dothan, Geneva, Samson, Opp, Elba, Andalusia and Troy. We can travel to Luverne, Brantley and Greenville under certain conditions.

Do you have any specials? Occasionally we will run specials on some equipment. We strive to have the best price around. Our private party prices are posted, what you see is what you pay. Beware of company's that don't post their price so that they can vary their price from customer to customer. The only other fee you pay with us is a 4% rental tax or possible a delivery fee outside of our local delivery area to cover our fuel cost.

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